Latest Scams and Fraud Alerts

Stay informed about the most recent fraudulent activities posing as Royal Wolf by visiting www.royalwolf.com.au/scams.

Prior to sending an enquiry via email, it is essential to verify the email address provided in the advertisement. Our official Australian email addresses will consistently employ the domain name @UR.com. Also note that scammers tend to have a preference for using Messenger rather than email or phone calls.

Please keep in mind that our ability to offer guidance on scams is contingent upon our awareness of them. Therefore, we strongly advise against sharing any funds or personal information until you have verified that you are indeed engaging with the official Royal Wolf and not a fraudulent entity.

It’s essential to verify the website URL that you’ve accessed through an advertisement. Our official Australian website is www.royalwolf.com.au and our NZ webiste is www.royalwolf.co.nz. We are aware of scammers who have acquired similar domain names with minor misspellings, like royalwolfs.com.au. Therefore, it’s crucial to exercise meticulous scrutiny when inspecting website addresses to detect counterfeit domains.

Always check the number of Followers and Likes on a promoted Facebook page. New fake pages often have a low number of Followers and Likes where the Royal Wolf Australia legitimate page has over 20k Followers and Likes and the official NZ Facebook page has 4.5k likes.

Fake social media accounts often copy a small number of posts from Royal Wolf’s legitimate page. If there are only a few posts on the page, do not trust it as it will be a fake account.

Checking the Contact Us and Message buttons on a Facebook page is another useful way to determine whether the page is authentic. Quite frequently these buttons do not work on fake accounts whereas they will always work on the authentic Royal Wolf page.

Fake social media accounts often do not look as professional as the legitimate account. They may contain low resolution images and have posts that contain poor grammar and misspellings. If in doubt, please take a screenshot of the page and email it to scams@UR.com.

If you receive a call from someone after responding to an advertisement, we recommend disconnecting the call and dialing them back at 1300 671 700. This precaution ensures that you are in contact with an official representative of Royal Wolf rather than a potential scammer.

If you receive an email following a phone call, please refrain from using the “Reply” button to respond. Instead, meticulously inspect the email address to confirm it bears the @UR.com domain, as specified in point 3 earlier. Subsequently, forward the email to the authorised Royal Wolf email address.

You should never make payment for a Royal Wolf container over the phone. We consistently provide an invoice for payment, and will NEVER solicit your credit card information or request direct debit payments to be executed over the phone or over Facebook Messenger into our account.

It is important to understand that scammers are highly manipulative and can even issue branded invoices with the Royal Wolf logo to look legitimate. These invoices will include the scammer’s bank account details and once your money has been deposited into the scammer’s account, it can be virtually impossible to recover the funds. If you receive an invoice purporting to be from Royal Wolf, it should look like the below:

Always be cautious if the price of a container promoted in an ad seems too good to be true. Scammers often promote exceptionally low prices to encourage you to act quickly to secure an incredible deal. Check the authenticity of any special offers you receive by calling Royal Wolf on (AU) 1300 671 700 or (NZ) 0800 266 824.

There have been instances of fraudulent Facebook pages associated with recruitment scams. If you come across any solicitations for personal identification information or credentials, such as copies of your passport, driver’s license, birth certificate, Medicare card, or any other documentation, we strongly advise against providing these details. It is critical to emphasize that Royal Wolf will never request such sensitive personal information from you.

If you believe you may have been scammed, keep records of all contact and communications and report suspected scams to both Scamwatch at https://www.scamwatch.gov.au/report-a-scam and Royal Wolf at https://www.royalwolf.com.au or https://www.consumerprotection.govt.nz/general-help/scamwatch for NZ. Screenshots of ads, URLs of fake websites, copies of emails and documentation of all phone or text conversations may provide the evidence investigators need to prevent scammers from stealing from other innocent people by impersonating the Royal Wolf brand.

Please save the link to our website scam page www.royalwolf.com.au/scams or www.royalwolf.co.nz/scams to your phone to have it readily available in case you need to verify the authenticity of any social media page or digital media campaign. This information is applicable to any business you are communicating with online and could prevent you or someone you know from losing thousands of dollars by responding to a scam.

Please report all suspected scams to both Scamwatch at https://www.scamwatch.gov.au/report-a-scam and Royal Wolf at https://www.royalwolf.com.au/scams